Your safety & rights
Our commitment to an accessible, inclusive service — online, on the phone and in person.
We want everyone to be able to access our service and information easily — regardless of ability, language or background.
English or Greek
Care and information available in English and Greek.
Free interpreting
Interpreting in other languages via TIS National on 131 450.
Plain language
Information written to be clear and easy to understand.
Other formats
Large print or read-aloud options on request.
Individual needs
Support for sensory, mobility or cognitive needs.
WCAG-guided
We're working towards the Web Content Accessibility Guidelines.
Readable design
Clear structure, readable type and strong colour contrast.
Keyboard & screen-reader friendly
Built to work without a mouse and with assistive tech.
Descriptive links & images
Meaningful link text and image descriptions.
Ask us for information in another format or language, or tell us how we can make things easier — by phone, email or in person. Your feedback helps us improve.
These free, independent services can support you or your family — and interpreting is available in Greek.
The independent regulator for aged care. Raise a concern on 1800 951 822.
Free, confidential aged care advocacy. Call 1800 700 600.
Free interpreting, including Greek — TIS National on 131 450.
This page is a working draft prepared for review. Wording, policy detail and any figures must be confirmed by GOCSA and, where relevant, reviewed for compliance before publication.
Ask for any of our policies in English or Greek, or raise a question or concern — you can involve a family member, carer or advocate at any time.