Your safety & rights
How to raise a concern or give feedback, and how we respond — fairly, promptly, and without any disadvantage to your care.
Your feedback helps us improve, and you have every right to raise a concern. We welcome it, take it seriously, and respond fairly — in English or Greek. You can involve a family member, carer or advocate at any time.
In person
Speak with any member of our team.
By phone
Call us on (08) 7088 0500.
By email
Email admin@gocsacommunitycare.com.au.
In writing
Write to 262 Franklin Street, Adelaide SA 5000.
Through someone else
Ask a family member, carer or advocate to raise it for you.
We confirm we've received your feedback, promptly.
We make sure we understand your concern and what matters to you.
We review what happened, fairly and thoroughly.
We explain the outcome and what we'll do.
We check you're satisfied and use what we learn.
Taken seriously
Every concern matters and is treated with respect.
No disadvantage
Raising a concern will never affect your care.
Support to speak up
You can have a family member, carer or advocate involved.
We improve
We use feedback to make our service better.
You can contact the independent Aged Care Quality and Safety Commission at any time on 1800 951 822 — you do not have to raise your concern with us first.
These free, independent services can support you or your family — and interpreting is available in Greek.
The independent regulator for aged care. Raise a concern on 1800 951 822.
Free, confidential aged care advocacy. Call 1800 700 600.
Free interpreting, including Greek — TIS National on 131 450.
This page is a working draft prepared for review. Wording, policy detail and any figures must be confirmed by GOCSA and, where relevant, reviewed for compliance before publication.
Ask for any of our policies in English or Greek, or raise a question or concern — you can involve a family member, carer or advocate at any time.