Your safety & rights
The standard of behaviour you can expect from everyone who represents GOCSA Community Care.
Everyone who works with us — staff and volunteers — is expected to act with respect, honesty and care. This reflects the principles of the Aged Care Code of Conduct.
Respect & diversity
To treat you with respect and value your identity, culture and diversity.
Skilled, careful care
To act with care, skill and competence.
Honesty & integrity
To be honest and act in your best interests.
Freedom from harm
To never engage in any form of abuse, neglect or exploitation.
Least restrictive
To use restrictive practices only as a genuine, lawful last resort.
Your privacy
To protect your personal information.
Speak up
To take action and speak up if care ever falls short.
No discrimination
To provide care free from discrimination, harassment and bullying.
We support this standard through training, supervision and clear accountability. You can raise a concern about anyone's conduct at any time — see Complaints & feedback.
These free, independent services can support you or your family — and interpreting is available in Greek.
The independent regulator for aged care. Raise a concern on 1800 951 822.
Free, confidential aged care advocacy. Call 1800 700 600.
Free interpreting, including Greek — TIS National on 131 450.
This page is a working draft prepared for review. Wording, policy detail and any figures must be confirmed by GOCSA and, where relevant, reviewed for compliance before publication.
Ask for any of our policies in English or Greek, or raise a question or concern — you can involve a family member, carer or advocate at any time.