Your safety & rights
Client rights & responsibilities
Your rights as a person receiving care — reflecting the Charter of Aged Care Rights — and how we work together.
You have the right to safe, respectful, high-quality care that supports your independence, identity and choices. We support these rights in everyday practice — and explain them in English or Greek.
Your rights
Reflecting the Charter of Aged Care Rights, you have the right to:
Safe, quality care
Care and services that are safe and right for you.
Dignity & respect
To be treated with dignity, respect and kindness.
Identity & culture
To have your identity, culture, language and diversity valued.
Freedom from harm
To live without abuse, neglect or exploitation.
Information you understand
To be told about your care in a way that makes sense to you.
Choice & control
To make decisions about your own care and to take personal risks.
Privacy
To have your personal information respected and kept confidential.
An advocate & supports
To have people of your choice, including an advocate, involved.
To complain freely
To raise concerns without fear, and be listened to and understood.
To stay connected
To have visitors and remain part of your community.
Working together — your part
Mutual respect
Treat our team with courtesy and respect.
Share information
Tell us what we need to know to care for you safely.
Keep us updated
Let us know when your needs or circumstances change.
A safe environment
Help provide a safe place for our team to work.
Your rights, in your language
All of this is available and explained in English or Greek, with free interpreting in other languages if you prefer.
Independent help and advocacy
These free, independent services can support you or your family — and interpreting is available in Greek.
Aged Care Quality & Safety Commission
The independent regulator for aged care. Raise a concern on 1800 951 822.
Older Persons Advocacy Network (OPAN)
Free, confidential aged care advocacy. Call 1800 700 600.
Translating & Interpreting Service
Free interpreting, including Greek — TIS National on 131 450.
Draft — pending Ridleyton Greek Home for the Aged sign-off
This page is a working draft prepared for review. Wording, policy detail and any figures must be confirmed by Ridleyton Greek Home for the Aged and, where relevant, reviewed for compliance before publication.
We're here to help
Ask for any of our policies in English or Greek, or raise a question or concern — you can involve a family member, carer or advocate at any time.