Your safety & rights
Complaints & feedback
How to raise a concern or give feedback, and how we respond — fairly, promptly, and without any disadvantage to your care.
Your feedback helps us improve, and you have every right to raise a concern. We welcome it, take it seriously, and respond fairly — in English or Greek. You can involve a family member, carer or advocate at any time.
How to raise a concern or give feedback
In person
Speak with any member of our team.
By phone
Call us on (08) 7088 0500.
By email
Email admissions@rgha.com.au.
In writing
Write to the Home in Ridleyton, South Australia.
Through someone else
Ask a family member, carer or advocate to raise it for you.
What happens after you tell us
- 1
We acknowledge
We confirm we've received your feedback, promptly.
- 2
We listen
We make sure we understand your concern and what matters to you.
- 3
We look into it
We review what happened, fairly and thoroughly.
- 4
We resolve and respond
We explain the outcome and what we'll do.
- 5
We follow up and improve
We check you're satisfied and use what we learn.
Our commitments to you
Taken seriously
Every concern matters and is treated with respect.
No disadvantage
Raising a concern will never affect your care.
Support to speak up
You can have a family member, carer or advocate involved.
We improve
We use feedback to make our service better.
If you're not satisfied
You can contact the independent Aged Care Quality and Safety Commission at any time on 1800 951 822 — you do not have to raise your concern with us first.
Independent help and advocacy
These free, independent services can support you or your family — and interpreting is available in Greek.
Aged Care Quality & Safety Commission
The independent regulator for aged care. Raise a concern on 1800 951 822.
Older Persons Advocacy Network (OPAN)
Free, confidential aged care advocacy. Call 1800 700 600.
Translating & Interpreting Service
Free interpreting, including Greek — TIS National on 131 450.
Draft — pending Ridleyton Greek Home for the Aged sign-off
This page is a working draft prepared for review. Wording, policy detail and any figures must be confirmed by Ridleyton Greek Home for the Aged and, where relevant, reviewed for compliance before publication.
We're here to help
Ask for any of our policies in English or Greek, or raise a question or concern — you can involve a family member, carer or advocate at any time.