Your safety & rights

Quality & governance

How we deliver safe, high-quality care and keep improving — working to the Aged Care Quality Standards.

We are committed to safe, high-quality care and to continuously improving. Our service works to meet the Aged Care Quality Standards, with clear accountability for the quality and safety of your care.

How we work to the Quality Standards

You at the centre
Care built on your dignity, respect and choices.
Assessment & planning
Ongoing planning done together with you.
Safe personal & clinical care
Care that's right for you and delivered safely.
Skilled, supported team
A workforce that's screened, trained and cared for.
A safe environment
Support delivered safely in your home.
Feedback & complaints
Open channels that drive improvement.
Strong governance
Clear oversight of quality and safety.

How we keep improving

We ask
We seek your feedback and really listen.
We review
We measure and review the care we provide.
We act
We make changes based on what we learn.
We're open
We practise open disclosure when things go wrong.

Governance

Responsibility for care quality and safety is clear, with oversight, clinical governance where relevant, and a workforce that is screened, trained and supported to do their best work.

Independent help and advocacy

These free, independent services can support you or your family — and interpreting is available in Greek.

Aged Care Quality & Safety Commission

The independent regulator for aged care. Raise a concern on 1800 951 822.

Older Persons Advocacy Network (OPAN)

Free, confidential aged care advocacy. Call 1800 700 600.

Translating & Interpreting Service

Free interpreting, including Greek — TIS National on 131 450.

Draft — pending Ridleyton Greek Home for the Aged sign-off

This page is a working draft prepared for review. Wording, policy detail and any figures must be confirmed by Ridleyton Greek Home for the Aged and, where relevant, reviewed for compliance before publication.