Your safety & rights

Privacy

How we collect, use, store and protect your personal and health information — and the rights you have over it.

We treat your personal and health information with care and respect, and handle it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This draft explains what we collect, why we collect it, how we keep it safe, and the rights you have.

Your information is only ever collected and used to provide safe, high-quality care and to meet our legal and funding obligations.

Information we collect

We only collect what we genuinely need to care for you.

Personal details
Your name, date of birth, contact details, next of kin and emergency contacts.
Health & care information
Your health history, medications, care needs, risks and goals.
Cultural & language preferences
Your language, cultural and religious preferences, so care feels right for you.
Funding & assessment details
Your My Aged Care details, assessment outcomes and any fee arrangements.
Records of your care
Notes about the support provided, and any feedback you give us.

How we collect and use it

Wherever possible we collect information directly from you. With your consent we may also collect it from people involved in your care — such as a family member, your GP, My Aged Care or an assessor.

We use your information to plan, deliver and coordinate your care, to keep you safe, to meet our legal and funding obligations, and to improve our service. We do not sell your information.

How we protect your information

Stored securely
Held in secure systems with access controls.
Need-to-know access
Seen only by the people involved in your care.
Trained, bound staff
Handled by staff trained in privacy and bound by confidentiality.
Kept only as needed
Retained as required, then securely destroyed.
Breach response
A clear process to act quickly if information is ever at risk.

Sharing your information

We share your information only with your consent, or where permitted or required by law — for example, with your GP or care team to coordinate your care, or in a genuine emergency to protect your health and safety. We do not routinely disclose your information overseas.

Your privacy rights

Access
Ask for a copy of the information we hold about you.
Correction
Ask us to correct anything that is wrong or out of date.
Transparency
Ask how your information is used and who it is shared with.
Withdraw consent
Change your mind about a consent you have given.
Complain
Raise a privacy concern with us at any time.

Making a privacy complaint

Please contact us first so we can put things right. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992.

Draft — pending Ridleyton Greek Home for the Aged sign-off

This page is a working draft prepared for review. Wording, policy detail and any figures must be confirmed by Ridleyton Greek Home for the Aged and, where relevant, reviewed for compliance before publication.