Your safety & rights

Safeguarding

How we keep the people we support safe from harm, abuse, neglect and exploitation.

The safety and wellbeing of the people we support comes first, always. We have a zero-tolerance approach to abuse, neglect and exploitation, and clear ways to prevent, recognise and respond to harm.

How we keep you safe

Careful recruitment
Reference and identity checks, and police checks for our team.
Worker screening
Aged care worker screening in line with requirements.
Ongoing training
Regular training in recognising and preventing abuse and neglect.
Supervision & culture
Support, supervision and a strong culture of speaking up.
Clear procedures
Defined steps for reporting and responding to concerns.

Recognising harm

Harm can take many forms. We help our team and families recognise the signs.

Physical

Any physical harm, rough handling or unlawful restraint.

Emotional

Intimidation, humiliation, isolation or controlling behaviour.

Financial

Misuse of a person's money, assets or property.

Sexual

Any non-consensual or inappropriate sexual behaviour.

Neglect

Failing to provide the care and support a person needs.

Restrictive practices

Restrictions used other than as a genuine, lawful last resort.

If a concern is raised

1
Ensure immediate safety
We act first to protect the person from harm.
2
Report
We report through the right channels without delay.
3
Investigate and act
We look into it thoroughly and take action.
4
Support those affected
We support anyone affected with care and respect.
5
Learn and prevent
We review what happened to prevent it recurring.

Our reporting obligations

We take our obligations seriously, including under the Serious Incident Response Scheme (SIRS), and work with the Aged Care Quality and Safety Commission and, where relevant, the police.

Independent help and advocacy

These free, independent services can support you or your family — and interpreting is available in Greek.

Aged Care Quality & Safety Commission

The independent regulator for aged care. Raise a concern on 1800 951 822.

Older Persons Advocacy Network (OPAN)

Free, confidential aged care advocacy. Call 1800 700 600.

Translating & Interpreting Service

Free interpreting, including Greek — TIS National on 131 450.

Draft — pending Ridleyton Greek Home for the Aged sign-off

This page is a working draft prepared for review. Wording, policy detail and any figures must be confirmed by Ridleyton Greek Home for the Aged and, where relevant, reviewed for compliance before publication.