Your safety & rights

Code of conduct

The standard of behaviour you can expect from everyone who represents Ridleyton Greek Home for the Aged.

Everyone who works with us — staff and volunteers — is expected to act with respect, honesty and care. This reflects the principles of the Aged Care Code of Conduct.

What you can expect from our people

Respect & diversity
To treat you with respect and value your identity, culture and diversity.
Skilled, careful care
To act with care, skill and competence.
Honesty & integrity
To be honest and act in your best interests.
Freedom from harm
To never engage in any form of abuse, neglect or exploitation.
Least restrictive
To use restrictive practices only as a genuine, lawful last resort.
Your privacy
To protect your personal information.
Speak up
To take action and speak up if care ever falls short.
No discrimination
To provide care free from discrimination, harassment and bullying.

Holding ourselves to it

We support this standard through training, supervision and clear accountability. You can raise a concern about anyone's conduct at any time — see Complaints & feedback.

Independent help and advocacy

These free, independent services can support you or your family — and interpreting is available in Greek.

Aged Care Quality & Safety Commission

The independent regulator for aged care. Raise a concern on 1800 951 822.

Older Persons Advocacy Network (OPAN)

Free, confidential aged care advocacy. Call 1800 700 600.

Translating & Interpreting Service

Free interpreting, including Greek — TIS National on 131 450.

Draft — pending Ridleyton Greek Home for the Aged sign-off

This page is a working draft prepared for review. Wording, policy detail and any figures must be confirmed by Ridleyton Greek Home for the Aged and, where relevant, reviewed for compliance before publication.